Safe and Secure
Rest assured, Mytopia has got your safe shopping concerns covered. We realise that purchasing online can raise some eyebrows from time to time, and we should all be very protective of our personal information on the world wide web. Being one of Australia’s largest online retailers means we have a great responsibility to ensure our stores are safe and secure, and to instil total confidence in our customers.
Your Credit Card Details Are Safe
Once you’ve finalised a payment, we have no need to store your debit or credit card details on our servers - so we don’t. We also use secure credit card validation formulae for added security and your order information is also passed through some of the best online data encryption technology available, so you can rest assured your data is safe.
Mytopia operates a Secure Sockets Layer (SSL) website to ensure communication between you and us is as secure as possible. Simply put, SSL is used to secure financial transactions, data transfer and logins. Look for the ‘https’ and padlock in your browser when you get to the checkout to confirm our SSL security.
Google Trusted Store
See that tab in the bottom right-hand corner of your screen? That’s our Google Trusted Store badge. It means we’ve had so much positive feedback from our customers that Google is willing to afford protection to buyers should anything go wrong with a purchase. You can’t buy this status - you need to earn it through a comprehensive set of quality business practices, which we promise to continue to deliver.
For those who prefer not to use a credit card we’ve partnered with Paypal. It allows you to breeze through the purchasing process with the added peace of mind that your sensitive information is protected.
Warranty & Returns
Mytopia offers a 12 month warranty on all the products we sell from the date of purchase if they’re used for private household purposes (unless a longer warranty is noted otherwise). Products used for commercial purposes qualify for a 3 month warranty period. If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. For the full terms and conditions surrounding returns see Returns.