How to return faulty or damage items?

Should you wish to return a faulty item, please email support@mytopia.com.au with your order number. Photos and or videos of the item may also be requested to assist in the return process. All other relevant information will be sent to you at this time. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please only return or post items after obtaining instructions from us. If you do post your return before our instruction, there is a risk that your returned item may not be identifiable and accepted.

When a return is authorised, it is the buyer's responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult-to-order parts may require up to 8 weeks to arrive.